First Impression DOES NOT ISSUE REFUNDS for any item(s). 

First Impression understands that ordering online is not always an easy task. We want to make your online shopping experience as easy as possible. We are happy to exchange your non-custom item(s) for another available item(s) of equal value within 7 business days upon receive of the receipt original purchase.

For all questions please contact us via email at for more details click our contact link at the bottom of our homepage.


For First Impression Exchanges

Please email

Please write the word "Exchange" in subject bar in your email. (This will reduce the delay in response). Along with:

Your full name

Preferred address

Your phone number

And a brief description for the exchange 

Do not return items to the address on your received package or packing slip label.

First Impression reserves the right not to credit you if you return items outside the terms of our Exchange Policy.